Jamaica Customer Service Association

Jamaica Customer Service Association is rated 3 out of 5 in the category consumer services. Read and write reviews about Jamaica Customer Service Association. The Jamaica Customer Service Association was established in December 2001 as the Customer Service Association of Jamaica. It grew out of the spontaneous recognition of the need for such an organization expressed during a workshop organized for the National Housing Development Corporation by Productivity Plus Limited – human resource development consultants. The name was later changed to the Jamaica Customer Service Association (JaCSA). A strategic partner of the International Customer Service Association, JaCSA has forged strategic alliances with world leaders in the field, combining local and foreign expertise to address critical customer service issues. Our certification programme ‘Through the Customer’s Eyes – The Caribbean Perspective’ has been developed through collaboration with the International Customer Service Association joined with Rockhurst University Continuing Education Centre – National Seminars Group. Former Governor General Professor Kenneth Hall declared the first full week of October annually as national Customer Service Week. In endorsing the week in 2008, the Governor General encouraged all citizens of Jamaica to join the Jamaica Customer Service Association (JaCSA) in recognition of and thanksgiving for customers and service providers of this country, the services provided and the invaluable contribution which service providers make to the quality of life of our nation. JaCSA has been collaborating with the PSOJ through the continued implementation of the PSOJ/JaCSA Service Excellence Awards which is intended to lift the service bar and showcase stellar Customer Service locally. The Association has a membership of more than 300 professionals and students and over 50 corporate organizations that benefit from orientation, training, coaching, counselling and guidance in customer service priorities. JaCSA has now established 2 Chapters outside of the Corporate Area in Montego Bay, St. James and Mandeville, Manchester.